Grievance
The aggrieved employee may raise the grievance to the Manager who must try to resolve the grievance within 5 working days.
In case the employee is not satisfied with the redressal of the grievance she/ he may submit the grievance to the Head of Department within 2 working days from the date of receipt of grievance response from the manager
The concerned HoD will record comments on the grievance form within 5 working days after making necessary enquiries and discuss with Business HR.
In case the employee is not satisfied with the decision communicated to him/ her or if she/ he fails to receive the reply within the stipulated period, she/ he may submit the grievance within a period of 2 working days from the date
of receipt of grievance response from the HOD to the CEO.